At KRAXIE, every product is carefully inspected and securely packaged before dispatch. Due to the fragile and oversized nature of our products, we maintain a limited return and refund policy while ensuring appropriate resolution for products that arrive damaged, defective, incorrect, or otherwise do not match the product ordered.

Returns

We do not accept returns for:

  • Change of mind or personal preference.

  • Incorrect purchase decisions, including selecting the wrong product or variant.

  • Minor variations in colour, texture, finish, or appearance resulting from photography, lighting, or individual screen settings.

  • Products that have been installed, used, altered, misused, or damaged after delivery.

These exclusions do not apply where a product is received damaged, defective, incorrect, or materially different from what was advertised or ordered.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incorrect, or materially different from the product ordered, please contact us within 24 hours of delivery at support@kraxie.in.

For a faster review, please provide:

  • Order number

  • Customer name and contact number

  • Clear photographs of the product and damage

  • Photographs of the outer and inner packaging

  • Photograph of the shipping label

  • An uninterrupted unboxing video, if available

Please do not install, alter, or dispose of the product or its packaging while your claim is being reviewed.

Claim Verification

All claims are reviewed individually by KRAXIE.

We may assess the photographs, videos, packaging condition, shipping information, and other relevant evidence to determine whether the issue occurred during transit, resulted from a product defect, or occurred after delivery.

Providing photographs or videos does not automatically guarantee a replacement or refund. Claims may be declined where the evidence indicates damage caused after delivery, misuse, improper installation, alteration, or insufficient evidence to establish the reported issue.

Resolution

If a claim is verified, KRAXIE may provide an appropriate resolution depending on the nature and extent of the issue, which may include:

  • Replacement of the product

  • Repair, where reasonably possible

  • Refund

For verified transit-damaged products, replacement will generally be the preferred resolution, subject to product availability.

Refunds

Where a refund is approved, it will generally be issued to the original payment method.

Approved refunds will be processed within 7–10 business days. The time taken for the amount to appear in the customer's account may vary depending on the customer's bank or payment provider.

Cancellation

Orders may be cancelled within 24 hours of placement.

Once an order has been processed, packed, or dispatched, cancellation may not be possible.

Approved cancellations will be refunded to the original payment method within 7–10 business days, subject to applicable payment-processing timelines.

Important

Customers are encouraged to inspect their order immediately upon delivery and retain the original packaging until the product has been inspected and the order is confirmed to be in satisfactory condition.

Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable law.